For any in store return enquiries, please email our team at

Our store policy:

  • Store returns must be made within 14 days of receipt date
  • When returning an item you will have the option for a full refund or store gift card
  • Store purchases can only be returned in store and cannot be returned to our online warehouse
  • Online purchases can be returned in store only if the store holds the stock of that particular item, this is due to our warehouse being in a location that is not part of our stores and our store staff not working in our warehouse 
  • No returns on sale or promotional items


All returns are subject to the following conditions

('Return Conditions'), except in the case if faulty items.

You must have the following in order to return your item: 

  • Valid proof of purchase
  • The items have not been altered, washed, dry cleaned or damaged while with you; and the swing tag and any other applicable packaging is still attached.

FAYT reserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received. If an item is deemed faulty, FAYT will offer to repair, replace or refund the value of the item. Please bring the item in store to have the FAYT team inspect and resolve the issue.