ETHICAL PRODUCTION

FAYT The Label is on a journey to be both ethical & sustainable within our business and production practises, we also understand that this is a continuous process and not something that happens overnight. We are proud to be able to share all of the below information with our customers & community to allow full transparency regarding our factories, employees & working conditions.

Our Factories

FAYT has spent the last 4 years building a strong working relationship with our factories, the factories we work closely with are all family run & are based in China. Our head office team are based in Newcastle, Australia.

FAYT The Label & our factories are strictly against Child Labour, Discrimination & Poor Working Conditions.

Most of our factory staff (sewers, pattern makers, packers, QC) all have over 10-20 years experience within the industry and are highly skilled. Our factory staff are offered the following but not limited to:

Above average wages - a fair days pay for a fair days work (no cheap labour)
Free lunch (& dinner for shift workers)
2 hour lunch break
A clean, hygienic & sanitised work environment
Education on safety in the workplace as well as education on all COVID-19 related safety plans.

If you have any further questions regarding any of the above, you can contact us via email at customerservice@faytthelabel.com

You can visit us in store in two locations. We are located in Westfield Miranda, Sydney as well as our boutique store in Maryville, Newcastle. Our Westfield Chermside store in Brisbane is opening in July 2023.

In store you will find all of our FAYT in house designs as well as our sister brands Staple Swim & FORM ACTIVE.

Afterpay is available in store, we also offer in store gift cards which make the perfect gift.

If you have any questions regarding our store please email us any time at customerservice@faytthelabel.com or you can contact the stores directly using the email addresses listed in the tabs below.

30 Downie Street, Maryville NSW 2293

Regular hours:

Monday to Friday: 10am - 4pm

Saturday: 9am - 4pm

Sunday: 10am - 2pm

Please note, public holidays may effect the above hours. Please check our Google listing for hours surrounding holiday periods.

To contact our Newcastle team directly with any questions, please email newcastlestore@faytthelabel.com

Store returns must be made within 28 days of receipt date
When returning an item you will have the option for a full refund or store gift card
Store purchases can only be returned in store and cannot be returned to our online warehouse
Online purchases can be returned in store only if the store holds the stock of that particular item. This is due to our warehouse being in a location that is not part of our stores and our store staff not working in our warehouse
No returns on sale or promotional items

RETURN CONDITIONS:

All returns are subject to the following conditions

('Return Conditions'), except in the case if faulty items.

You must have the following in order to return your item:

Valid proof of purchase
The items have not been altered, washed, dry cleaned or damaged while with you; and the swing tag and any other applicable packaging is still attached.

FAYT reserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received. If an item is deemed faulty, FAYT will offer to repair, replace or refund the value of the item. Please bring the item in store to have the FAYT team inspect and resolve the issue.

Our in store loyalty program is exclusive to our stores and is completely seperate to online, unfortunately you will not be able to redeem online points in store and visa versa as they run on two seperate systems.

In store customers will earn 1 point for every $1 spent and will unlock the rewards below:

200 points = $5 off

500 points = $10 off

850 points = $25 off

For any in store enquiries, please email our team at customerservice@faytthelabel.com