SHIPPING INFORMATION
AUSTRALIA
Free standard shipping when you spend over $50 AUD
Orders under $50 AUD are a flat rate charge of:
- Standard - $7.00 AUD
- Express - $10.00 AUD
Delivery time:
We try to have every order dispatched the same day it was placed (if placed before 1pm AEST). We use eParcel & Sendle for our domestic orders, express orders will arrive within 1-2 business days and standard post will arrive between 2-5 business days.
Note: If you are in the express post network, your order may be eligible for next day delivery. If you are in a regional area your order may be delayed by a couple of days depending on how far away you are.
If you haven't received your order within 5 business days of placing it, please email our customer service team with your full name and order number and we will be able to assist you.
Tracking your order:
Once you have placed your order and it has been dispatched from our warehouse you will receive an email with a tracking number which allows you to track your parcel with eParcel or Sendle
If you haven't received a tracking email from us, please contact customer service and we will be able to follow this up for you.
If you are not home at the time of delivery, the delivery driver will leave your parcel in a safe place if it looks safe to do so, if for some reason it seems unsafe they will leave a card and take your parcel to your local Australia Post office where you will be able to collect it.
NEW ZEALAND
Free New Zealand standard shipping when you spend over $100 NZD
Orders under $100 are a flat rate charge of:
- Standard - $7.00 NZD
- Express - $15.00 NZD
Delivery time:
We try to have every order dispatched the same day it was placed (if placed before 4pm AEST). We use eParcel for our international shipping, express NZ orders can be expected to arrive within 2-3 business days and standard NZ orders can be expected to arrive within 3-10 business days.
Once your order is placed and dispatched from our warehouse you will receive a confirmation email with a tracking number.
USA & CANADA
Free USA & Canada standard shipping when you spend over $120 USD
Orders under $120 are a flat rate charge of:
- Standard - $15.00 USD
- Express - $20.00 USD
Delivery time:
We try to have every order dispatched the same day it was placed (if placed before 4pm AEST). We use eParcel for our international shipping, express USA & Canadian orders can be expected to arrive within 2-5 business days and standard orders can be expected to arrive within 7-12 business days.
Once your order is placed and dispatched from our warehouse you will receive a confirmation email with a tracking number.
ALL OTHER COUNTRIES
For all other countries that we ship to, we currently have a flat rate shipping fee of $20. This is a fee that we are working on making a little more affordable in the future.
CUSTOMS TAXES:
If you are ordering internationally from FAYT or any other store that isn't in your home country, there is always a chance of customs hitting you with a lovely fee when your parcel arrives (oh the joys), in this instance, FAYT is unable to cover these costs - in saying that, it is not often that this happens, so we have our fingers crossed that it doesn't happen to any of our FAYT girls!
ADDITIONAL INFORMATION
Above dispatch times may be affected on big launch days where we have an influx of bulk orders in a short period of time. We will do our best to always despatch orders the same, or very next day but this is not always possible. Please note that you will not receive a shipping confirmation email until your order is on its way. Once you receive confirmation, your expected delivery time frame will come into effect.
Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for stolen packages or packages delayed in transit.
FAYT The Label does not provide refunds to customers for failure to pay duties and taxes associated with their order.
It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, FAYT The Label cannot offer reimbursement for this package.
COUNTRIES WE DON'T SHIP TO
Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Hungary, Iceland, Iran, Islamic Republic Of, Iraq, Isle Of Man, Israel, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Republic Of, Madagascar, Malawi, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Republic of, Monaco, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Paraguay, Peru, Pitcairn, Poland, Portugal, Qatar, Republic of Cameroon, Reunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Slovakia, Slovenia, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Spain, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Tajikistan, Tanzania, United Republic Of, Timor Leste, Togo, Tokelau, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States Minor Outlying Islands, Uruguay, Uzbekistan, Venezuela, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe