Got Questions? We've Got You
We've rounded up our most frequently asked questions to help make shopping with Fayt as easy as possible.
FREQUENTLY ASKED QUESTIONS
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We launch new arrivals every single month, sometimes we will have new items to release each week and other times it will be every second or third week.
Our in house design team here in Australia work super hard and well ahead of time which allows us to have a constant flow of new arrivals despite our lengthy production lead time.
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You can read all about our brand ethos and production here.
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Proudly! Everything you purchase from Fayt is an exclusive! We design all of our pieces right here in Australia in our head office which is based in Newcastle, NSW.
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We sure do. We always bring our best sellers back!
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You can find all of our store info on this page.
RETURNS & REFUNDS
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At Fayt The Label, we offer refunds on all full priced items within 28 days of delivery. Refunds can be issued back to your original payment method or as a store credit.
A $8 handling fee will be deducted from all returns. For exchanges, a $16 fee will be charged at the time of submitting your exchange through our Returns Portal.
Orders placed using a welcome code, promotional code, or during a sitewide sale are only eligible for a store credit or exchange.
Items marked as final sale are not eligible for return, refund, or exchange. This includes all items purchased from our sale page, pierced jewellery, hair accessories, and samples or seconds. Please choose carefully when purchasing these items.
TERMS OF RETURN
To be eligible for a return, items must be unworn, unwashed, and unused, with all original tags attached.
All returns must be submitted through our Returns Portal prior to sending your item back. This submission acts as your proof of purchase. Returns that have not been lodged through the portal will not be processed.
Fayt The Label reserves the right to reject any return that does not meet these conditions. If your return is not accepted, the item will be sent back to the original shipping address and you will be notified.
Returns may be declined if items show any signs of wear or damage, including but not limited to stains, strong fragrances or odours, pet hair, fake tan, makeup, or oil marks.
INTERNATIONAL RETURNS
International customers are required to lodge their return through our Returns Portal. Please note that we are currently unable to provide return shipping labels for international orders, so returns must be arranged through your local postal service.
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At Fayt The Label, we offer refunds on all full priced items within 28 days of purchase with a receipt or order number. Refunds can be issued back to your original payment method or as a store credit.
Items purchased using a welcome code, promotional code, or during a sitewide sale are only eligible for a store credit or exchange.
Items marked as final sale are not eligible for return, refund, or exchange. This includes all items purchased from our sale section, pierced jewellery, hair accessories, candles, and samples or seconds. Please choose carefully when purchasing these items.
TERMS OF RETURN
To be eligible for a return, items must be in their original condition, unworn, unwashed, and unused, with all original tags attached.
Proof of purchase is required and can include your receipt or order number.
Fayt The Label reserves the right to reject any return that does not meet these conditions. If your return is not accepted, the item will be returned to you at the time of assessment.
Returns may be declined if items show any signs of wear or damage, including but not limited to stains, strong fragrances or odours, pet hair, fake tan, makeup, or oil marks.
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Return shipping costs for change of mind or incorrect fit are the responsibility of the customer and are non refundable.
For Australian returns, an $8 handling fee will be charged when lodging your return through our Returns Portal. A return label will then be generated and sent to you via email.
For international returns, our system is currently unable to generate return shipping labels. Once your return has been lodged through our portal, you will need to arrange return shipping through your local post office at your own cost. We recommend keeping your tracking details, as Fayt The Label is not responsible for returns lost in transit.
If you believe your item is faulty or you have received an incorrect item, please reach out to our Customer Service team at customerservice@faytthelabel.com and we will assist you.
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Once your parcel is delivered you have 28 days to lodge your items for return and send it back to us.
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All returns are first delivered to our PO Box, which can take 1 to 2 business days to be transferred to our warehouse.
Once your return has arrived at our warehouse, our team will usually process it within 48 hours during standard periods.
You will receive a confirmation email once your return has been processed.
Please note that during busy sale periods, processing times may extend up to 10 business days.
SHIPPING & DELIVERY
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Our amazing warehouse team are pretty speedy! We try to get all orders out within 24 hours of them being placed. During busy sale periods or bigger collection launches it make take us a little longer to get orders out due to volume. During these periods, please allow 1-2 weeks for your order to be shipped, rest assured we pack as quickly as we can!
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As soon as your parcel is on the move, you’ll receive a tracking link so you can follow its journey right to your door. We recommend keeping an eye on your tracking updates for the most accurate delivery information.
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Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
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Yes, we offer free shipping to orders in Australia above $150 spend.
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Yes, we ship our orders all over the globe.
We're here to help
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