RETURNS
Online Return Policy
Fayt The Label offer refunds on all full priced items/orders within 28 days of delivery for a full refund or a store credit.
If you purchased using a welcome or any other discount code or during a site wide sale, you will only be eligible for a store credit or exchange.
Permanent sale items from our sale page marked as final sale, pierced jewellery, hair accessories & items from our samples/seconds page are not eligible for returns or exchanges, so please choose carefully.
TERMS OF RETURN
The item must be unworn, unwashed and unused with original tags attached. Please ensure you have lodged your return through our Returns Portal prior to sending this as this becomes the proof of purchase. Your return will not be processed if you have not lodged this through our returns portal.
Fayt The Label has the right to reject a return if they do not meet the above conditions. We will contact you to notify you that we are sending back the items if they are rejected to the shipping address on your order.
Returns can and will be rejected if there are any noticeable:
- Stains
- Strong fragrances or odours
- Pet hair
- Fake tan
- Makeup
- Oil stains
Important note: Fayt can only accept returns on items that are in their absolute original condition, items must be unworn, unwashed and have all original swing tags in place.
Please note that for our international customers, you will need to lodge a return through our portal however our system unfortunately is unable to generate an international return label for you so this will have to be processed at your local post office.
Lodge a Return
To lodge a return, please have your order number and email address ready to enter in our returns portal below
FREQUENTLY ASKED QUESTIONS
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Refunds, store credits & exchanges are available at Fayt The Label.
Our return period is 28 days from delivery date.
Fayt The Label offer refunds on all full priced items/orders.
If you purchased using a welcome or any other discount code or during a site wide sale, you will only be eligible for a store credit or exchange.
Permanent sale items from our sale page, pierced jewellery, hair accessories & items from our samples/seconds page are not eligible for returns, so please choose carefully.
The item must be unworn, unwashed and unused with original tags attached with proof of purchase provided (proof of purchase can be your order number, or your invoice received with your order). Fayt The Label has the right to reject a return if they do not meet the above conditions. In this instance, we will contact you and organise to send back the return.
For international: Unfortunately our system is unable to generate an international return label for you so this will have to be processed at your local post office.
Important note: Fayt can only accept returns on items that are in their absolute original condition, items must be unworn, unwashed and have all original swing tags in place.
Returns can and will be rejected if there are any noticeable:
- Stains
- Strong fragrances or odours
- Pet hair
- Fake tan
- Makeup
- Oil stains
If you send back an item and it is not in it's original condition, we will not be able to process your return and you will be responsible for paying the shipping cost of $10AUD to have the item sent back to you.
Please ensure you aren't sending back unsellable items to avoid dealing with the above. We want to process your returns for you :)
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All Glazey Lip Oil sales are final.
For sanitary & hygiene reasons, Glazey Lip Oils cannot be returned due to change of mind.
If you believe you have an issue or fault with your Glazey product, we can assist you with a return! Please contact us at customerservice@faytthelabel.com as we are here to assist you.
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To lodge a return, please have your order number and email address ready to enter into our returns portal below.
Note: If you have used a discount code and/or promotional code on your order you will not be eligible.
If you have any issues with this process please email us at customerservice@faytthelabel.com
Return for a store credit, exchange or refund
Enter details below to get started
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For full transparency, processing returns is an expensive process for a business and the cost of processing returns is not implemented into the price of our items. Costs included with processing a return are:
- Staff wages spent going through and manually checking/processing all returns/re bagging returns and restocking them
- Cost of new packaging for return items including barcodes
For our refunds, we use a company called Loop. We pay Loop a monthly subscription to use their refund service, as well as having them taking a percentage of every single order that is processed for a refund with them.
This very quickly adds up, hence why we are in the position of only being able to offer a refund on full priced orders - as processing a refund costs us more than just the refund amount going to the customer.
We hope this provides some more clarity on our refunds process and we hope that our customers can make an informed decision at checkout, prioritising whether they'd like to use a discount code, or shop at full price knowing a refund will be available.
If you have any other questions about our returns policy, please get in touch with us, we'd love to hear from you! customerservice@faytthelabel.com
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When processing a return for an exchange in our portal, you will easily be able to follow the prompts.
If choosing an instant exchange, our system will charge you an additional $1 as a hold in your bank account.
As soon as that $1 hold is processed, Fayt will receive your exchange as a new order in our system and your new item will be sent out to you from our warehouse.
Unfortunately, Fayt The Label cannot cover any return shipping costs for your original item coming back to us, or the cost to send out your new exchanged item.
You will be charged a $16 handling fee, which covers shipping both ways ($8 for your item to come back to us, and $8 for your new item to be sent to you). This cost is cheaper for you than if you were to go to your local post office as Fayt absorbs some of the cost on your behalf.
You will be reminded after processing your return that it needs to be sent back to us in the mail. If your original return item tracking has not registered after 14 days, you will be charged in full for the new item that we already sent out to you. So please ensure to get your original return back to us before the 14 day mark to avoid this happening.
If you don't wish to use our instant exchange feature, you are more than able to lodge a standard exchange or store credit return in our portal.
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FAYT The Label offer refunds on all full priced items/orders within 28 days of in store reciept for a full refund or a store credit.
If you purchased using a welcome or any other discount code or during a site wide sale, you will only be eligible for a store credit.
The item must be unworn, unwashed and unused with original tags attached with proof of purchase provided (this may be your order number or the invoice received with your order). FAYT The Label has the right to reject a return if they do not meet the above conditions.
Important note: FAYT can only accept returns on items that are in their absolute original condition. Items must be unworn, unwashed and have all original swing tags in place. If you bring back an item and it is not in it's original condition, for example, if it has makeup stains, we will not be able to process your return.
Permanent sale items, pierced jewellery, candles and hair accessories are not eligible for returns, so please choose carefully.
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PO BOX 32 Hunter Region MC NSW 2310
Please note all returns must be initiated in our returns centre before they are sent to us.
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Return shipping for change of mind or incorrect fit is customer borne and non refundable.
When processing your return through our portal, you will be charged an $8 handling fee and a label will be generated for you and sent to you via email.
For international: Unfortunately our system is unable to generate an international return label for you. Once you have processed your return through our portal, you will be required to take your parcel to your local post office to purchase a shipping label of your own, this will be charged to you at the rate that your post office sets.
We recommend keeping your tracking details as Fayt The Label are not liable for returns lost in transit. If you have received a faulty or incorrect item - we will bear the return shipping cost. We hope to be able to offer free return shipping in the future.
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Please allow 5-10 business days from delivery for our team to process your return
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If you are using a discount code on full priced stock, you are still eligible for a return but only for a store credit or exchange. A refund option will only be available for items purchased at full price.
This also applies to items purchased in a sitewide sale.
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Firstly we are so sorry about this! We pride ourself on quality control across all of our stock. If you feel that your item is faulty or incorrect, please email our team at customerservice@faytthelabel.com within 7 days of delivery. We will investigate this and assist you further.
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Yes, we accept and process online returns in store.
There is no need to submit your return through our online portal if you are bringing it in store, just bring it on in!
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Our pieces are made from beautiful quality fabric. To keep it in it's best condition we always recommend looking after your pieces with the highest level of care.
Either hand wash or pop your pieces in a delicates bag into the washing machine on a cold gentle wash cycle with like colours. Hang your pieces in the shade to dry. Handle your knitwear with extra care due to their delicate nature.FAYT will not be responsible for any damage caused to items from washing machines or laundry products - this includes items being caught on a washing machine or products causing stains, bleaching or dye leaking.
To avoid any items being damaged, FAYT advises a cold hand wash always.
If you have damaged your item in the wash or when wearing it and would like advice on how to repair it, please get in touch with us at customerservice@faytthelabel.com and we will do our best to assist you and make helpful suggestions.
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If you have used your Afterpay Card to make a purchase in-store, any returns sent back to our warehouse via the online return process are only eligible for a store credit.
To receive a full refund to your Afterpay account, your return most be processed in-store.
This is due to Afterpay's Terms & Conditions, which specify that purchases made using the Afterpay Card must be refunded via the same method in-store.
HAVE A QUESTION?