Our brand embarks on a mission to revolutionise the industry. With our curated collections and individual pieces, we seek to ignite a spark within women, urging them to embrace their uniqueness and authenticity. Our ultimate goal is to empower every woman to embody her most exceptional self, exuding confidence and expressing her personal style with the unwavering assurance she deserves.
Returns
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FAYT The Label offer refunds on all full priced items/orders within 28 days of delivery for a full refund or a store credit.
If you purchased using a welcome or any other discount code or during a site wide sale, you will only be eligible for a store credit.
The item must be unworn, unwashed and unused with original tags attached with proof of purchase provided (proof of purchase can be your order number, or your invoice received with your order).FAYT The Label has the right to reject a return if they do not meet the above conditions. In this instance, we will contact you and organise to send back the return.
Important note: FAYT can only accept returns on items that are in their absolute original condition, items must be unworn, unwashed and have all original swing tags in place. If you send back an item and it is not in it's original condition ie it has makeup stains, we will not be able to process your return and you will be responsible for paying the shipping cost of $8AUD to have the item sent back to you. Please ensure you aren't sending back dirty items to avoid dealing with the above. We want to process your returns for you :)
Permanent sale items, pierced jewellery, candles and hair accessories are not eligible for returns, so please choose carefully.
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For full transparency, processing returns is an expensive process for a business and the cost of processing returns is not implemented into the price of our items. Costs included with processing a return are:
- Staff wages spent going through and manually checking/processing all returns/re bagging returns and restocking them
- Cost of new packaging for return items including barcodes
For our refunds, we use a company called Refundid. We pay Refundid a monthly subscription to use their refund service, as well as having them taking a percentage of every single order that is processed for a refund with them.
This very quickly adds up, hence why we are in the position of only being able to offer a refund on full priced orders - as processing a refund costs us more than just the refund amount going to the customer.
We hope this provides some more clarity on our refunds process and we hope that our customers can make an informed decision at checkout, prioritising whether they'd like to use a discount code, or shop at full price knowing a refund will be available.
If you have any other questions about our returns policy, please get in touch with us, we'd love to hear from you! customerservice@faytthelabel.com
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FAYT The Label offer refunds on all full priced items/orders within 28 days of in store reciept for a full refund or a store credit.
If you purchased using a welcome or any other discount code or during a site wide sale, you will only be eligible for a store credit.
The item must be unworn, unwashed and unused with original tags attached with proof of purchase provided (proof of purchase can be your order number, or your invoice received with your order). FAYT The Label has the right to reject a return if they do not meet the above conditions.
Important note: FAYT can only accept returns on items that are in their absolute original condition, items must be unworn, unwashed and have all original swing tags in place. If you bring back an item and it is not in it's original condition ie it has makeup stains, we will not be able to process your return.
Permanent sale items, pierced jewellery, candles and hair accessories are not eligible for returns, so please choose carefully.
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To get started, select a preferred return option below:
Please note refundid is only available for full priced items.
If you have used a discount code and/or promotional code on your order you will not be eligible.
Return for an instant refund with
Enter details below to get started
Return for a store credit or standard refund
Enter details below to get started
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Our returns address is: PO BOX 149 Carrington NSW 2294
Please note all returns must be initiated in our returns centre before they are sent to us.
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Return shipping for change of mind or incorrect fit is customer borne and non refundable. We recommend keeping your tracking details as FAYT The Label are not liable for returns lost in transit. If you have received a faulty or incorrect item - we will bear the return shipping cost. We hope to be able to offer free return shipping in the future.
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If you are wanting to exchange, we recommend processing your return via our refundid portal. By doing this, you will receive an instant refund so you can purchase the item/size you are after.
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Please allow 2-3 business days from delivery for our team to process your return.
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If you are using a discount code on full priced stock, you are still eligible for a return but only for a store credit. A refund option will be available for items purchased at full price.
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Firstly we are so sorry about this! We pride ourself on quality control across all of our stock. If you feel that your item is faulty or incorrect, please email our team at customerservice@faytthelabel.com within 7 days of delivery. We will investigate this and assist you further.
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You can! As long as the store holds that item in stock on the floor.
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Our pieces are made from beautiful quality fabric. To keep it in it's best condition we always recommend looking after your pieces with the highest level of care.
Either hand wash or pop your pieces in a delicates bag into the washing machine on a cold gentle wash cycle with like colours. Hang your pieces in the shade to dry. Handle your knitwear with extra care due to their delicate nature.FAYT will not be responsible for any damage caused to items from washing machines or laundry products - this includes items being caught on a washing machine or products causing stains, bleaching or dye leaking.
To avoid any items being damaged, FAYT advises a cold hand wash always.
If you have damaged your item in the wash or when wearing it and would like advice on how to repair it, please get in touch with us at customerservice@faytthelabel.com and we will do our best to assist you and make helpful suggestions.