Returns
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FAYT The Label offer refunds on all full priceditems/orders within 28 days of delivery for a full refund or a 110% store credit. If you purchased using a welcome or any other discount code, you will only be eligible for a store credit or exchange.The item must be unworn, unwashed and unused with original tags attached with proof of purchase provided (proof of purchase can be your order number, or your invoice received with your order).FAYT The Label has the right to reject a return if they do not meet the above conditions. In this instance, we will contact you and organise to send back the return.
Important note: FAYT can only accept returns on items that are in their absolute original condition, items must be unworn, unwashed and have all original swing tags in place. If you send back an item and it is not in it's original condition ie it has makeup stains, we will not be able to process your return and you will be responsible for paying the shipping cost of $8AUD to have the item sent back to you. Please ensure you aren't sending back dirty items to avoid dealing with the above. We want to process your returns for you :)
Sale items, pierced jewellery, candles and hair accessories are not eligible for returns, so please choose carefully.
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To lodge a return, follow this link to our returns centre and follow the prompts. It is super easy!
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Our returns address is: PO BOX 149 Carrington NSW 2294
Please note all returns must be initiated in our returns centre before they are sent to us.
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Return shipping for change of mind or incorrect fit is customer borne and non refundable. We recommend keeping your tracking details as FAYT The Label are not liable for returns lost in transit. If you have received a faulty or incorrect item - we will bear the return shipping cost. We hope to be able to offer free return shipping in the future.
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An exchange option will be available in our returns portal if there is enough stock available in our warehouse at the time of processing your return. Please note this does not hold the item requested until we receive your return.
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Please allow 2-3 business days from delivery for our team to process your return.
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If you are using a discount code on full priced stock, you are still eligible for a return but only for a store credit or an exchange. A refund option will be available for items purchased at full price.
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Firstly we are so sorry about this! We pride ourself on quality control across all of our stock. If you feel that your item is faulty or incorrect, please email our team at customerservice@faytthelabel.com within 7 days of delivery. We will investigate this and assist you further.
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You can! As long as the store holds that item in stock on the floor.
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If for any reason you are unhappy with your purchase, within 28 days full priced items can be exchanged for an item of equal value or a full refund.
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Our pieces are made from beautiful quality fabric. To keep it in it's best condition we always recommend looking after your pieces with the highest level of care.
Either hand wash or pop your pieces in a delicates bag into the washing machine on a cold gentle wash cycle with like colours. Hang your pieces in the shade to dry. Handle your knitwear with extra care due to their delicate nature.FAYT will not be responsible for any damage caused to items from washing machines or laundry products - this includes items being caught on a washing machine or products causing stains, bleaching or dye leaking.
To avoid any items being damaged, FAYT advises a cold hand wash always.
If you have damaged your item in the wash or when wearing it and would like advice on how to repair it, please get in touch with us at customerservice@faytthelabel.com and we will do our best to assist you and make helpful suggestions.