FAQ

Here are some of our most frequently asked questions, if you have a question about shipping or returns, please visit those tabs on our website. 

 

If you have any issues that you are wanting to speak to someone about, whether it be help with ordering, issues with sizing, processing a payment, receiving the wrong item, wanting to cancel an order, if you've entered an incorrect address or anything else please email our customer care team at customerservice@faytthelabel.com and someone will be in touch to help you.

 

Q: Does FAYT have a physical store or is it online based only?

A: At the moment, FAYT is online only, but who knows what we have planned for the future! 

Q: I have received an item and I think it's faulty, what do I do?

A: First of all, we are sorry to hear this has happened! We are more than happy to assist you with this fault, please email your name and order details along with images of your item to customerservice@faytthelabel.com and we will help you out.

Q: Do you manufacture all of your clothing + items yourself?

A: Back when FAYT first launched in September 2017, we begun our business only selling what we had manufactured ourselves, but now we have broadened our collection by stocking other brands as well! This allows us to provide our customers with a wider range of items from a variety of different brands, mixed in with our FAYT exclusive pieces. 

Q: How often do you stock new items?

A: FAYT brings new items in stock every single month! Usually once every one to two weeks!

Q: Where is FAYT based?

A: FAYT The Label is an Australian based label and our warehouse and offices are located in NSW.

Q: I placed an order online but have changed my mind and no longer want what I ordered, am I able to cancel my order and get a refund?

A: Unfortunately we aren't able to process a refund for a change of mind, all purchases made on FAYT are final. If you are no longer wanting the particular item you ordered with us, you are more than welcome to return it and our team can issue you with a store credit to use on any future purchase.

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