FAQ

Here are some of our most frequently asked questions, if you have a question about shipping or returns, please visit those tabs on our website.

If you have any issues that you are wanting to speak to someone about, whether it be help with ordering, issues with sizing, processing a payment, receiving the wrong item, wanting to cancel an order, if you've entered an incorrect address or anything else please email our customer care team at customerservice@faytthelabel.com and someone will be in touch to help you.

Q: Does FAYT have a physical store or is it online based only?

A: We have two physical stores both in NSW! You can visit us at Westfield Miranda in Sydney as well as at our boutique store in Maryville, Newcastle. If you want to read more about our stores and our opening hours, please click here.

Q. Does FAYT offer refunds?

Yes! We offer returns for a 110% store credit or a full refund to your nominated payment method. Check out our returns page for more information on returns.

Q: I have received an item and I think it's faulty, what do I do?

A: First of all, we are sorry to hear this has happened! We are more than happy to assist you with this fault, please email your name and order details along with images of your item to customerservice@faytthelabel.com and we will help you out.

Q: Is your clothing ethically made?

A: We understand that some consumers like to be mindful when shopping for clothes and all things in between! FAYT The Label is proudly ethical in the way our clothes are made and in the condition that our cutters, sewers, pattern makers & warehouse employees work. We have a great relationship with our suppliers and are always communicating with them on a daily/weekly basis, they also send us a lot of really cool photos and videos of all of our items in production in their huge factory.

FAYT prides ourselves on making beautiful exclusive pieces using high quality materials and fabrics, we also pride ourselves on sizing as we know it can be extremely difficult shopping online trying to find the right fit for the everyday woman.

Production for our pieces including design and sampling is a lengthy process, we spend months making our items from start to finish to ensure perfection and customer satisfaction, we want our pieces to last in your wardrobe for years to come and not just be something you wear once.

We regularly have sample sales at our physical store which is a great way for us to recycle our unused pieces, we also have a FAYT Buy Swap & Sell group on Facebook where we encourage girls to sell their secondhand/unused items rather than just throwing them away.

Q: Do you manufacture all of your clothing + items yourself?

A: We sure do! All of our styles are in house designs, nothing is purchased from a catalogue of any kind.

Q: How often do you stock new items? And do you re-stock sold out items?

A: We have a continuous flow of new arrivals landing usually every fortnight! If an item is popular enough we will always bring it back once sold out.

Q: Where is FAYT based?

A: FAYT The Label is an Australian based label and our warehouse and offices are located in NSW.

Q: I placed an order online but have changed my mind and no longer want what I ordered, am I able to cancel my order and get a refund?

A: Unfortunately we aren't able to process a refund for a change of mind, all purchases made on FAYT are final. If you are no longer wanting the particular item you ordered with us, you are more than welcome to return it and our team can issue you with a refund or 110% store credit.