FAQ
Here are some of our most frequently asked questions, if you have a question about shipping or returns, please visit those tabs on our website.
If you have any issues that you are wanting to speak to someone about, whether it be help with ordering, issues with sizing, processing a payment, receiving the wrong item, wanting to cancel an order, if you've entered an incorrect address or anything else please email our customer care team at customerservice@faytthelabel.com and someone will be in touch to help you.
Our Most Frequently Asked Questions
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We launch new arrivals every single month, sometimes we will have new items to release each week and other times it will be every second or third week.
Our in house design team here in Australia work super hard and well ahead of time which allows us to have a constant flow of new arrivals despite our lengthy production lead time.
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You can read all about our brand ethos and production here.
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Proudly! Everything you purchase from Fayt is an exclusive! We design all of our pieces right here in Australia in our head office which is based in Newcastle, NSW.
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We sure do. We always bring our best sellers back! You can check out our coming back soon page to see which styles are currently in production to be restocked.
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You can find all of our store info on this page.
Returns & Refunds
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Yes, FAYT offers refunds on full priced orders. If you shopped using a discount code you will be eligible for a store credit worth 110% of your original order.
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We have an easy to use returns system and customers will be responsible to pay for their return shipping. At this stage we offer free shipping for orders above $80AU and we hope in the future to be able to cover the cost of return shipping.
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Once your parcel arrives at your door you have 28 days to send it back to us for a return.
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Our returns arrive at our PO box and we collect them daily. Your return should take on average 2-3 business days to be processed once it has arrived to us.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Shipping & Delivery
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Our amazing warehouse team are pretty speedy! We try to get all orders out within 24 hours of them being placed. During busy sale periods or bigger collection launches it make take us a little longer to get orders out due to volume.
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Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
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Yes, we offer free Aus shipping on orders above $150
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Yes, we ship our orders all over the globe.