No. Only full priced items/purchases are eligible for a refund when shopping with Fayt. All items purchased on sale, or with a discount code are eligible for a store credit or exchange.

Any permanent sale items (items marked as permanent sale) are not eligible for a return at all.

Unfortunately we will not be restocking any items before our Black Friday sale, our sales are to move current stock (to make way for new arrivals).

Sale info:

• 30% off storewide online & in all 5 Fayt stores(excl. gift cards)
• Online sale 1 day only (Friday 28th) commencing 8AM AEDT ends 11:59PM
• In store sale 3 whole days 28th, 29th & 30th

Fayt Society early access:

• Fayt Society members will get 1 day early access to the sale on Thursday, November 27th
• A code will be released in this group at 5:00pm AEDT on the Thursday evening, the code will activate at 6:00pm AEDT
• The code will deactivate at 7:59am on Friday, with the regular sale going live to the public at 8:00am

Extended sale in stores:

• Our 30% off sale will be happening all weekend long in our 5 Fayt stores, Friday, Saturday & Sunday
• All 5 stores will have a custom Fayt claw machine filled with prizes from Fayt & our favourite brands
• Every customer who spends $150+ will receive a ticket to have a chance at the claw machine (maximum 1 use per customer, you cannot shop multiple times or split your order to receive multiple tickets)
• Our stores are stocked with hundreds of prizes each, but be sure to get in quick as it is while stocks (prizes) last

Store locations:

• Westfield Miranda, SYDNEY, NSW
• Parramatta, SYDNEY, NSW
• Newcastle, NSW
• Westfield Chermside, BRISBANE, QLD
• Hawthorn, MELBOURNE, VIC

Dispatch times:

• Dispatch times for a sale will be a lot slower than our regular shipping times, simply due to volume
• If you shop with us often and are used to getting your tracking almost immediately, please know it will not be the same when we do a sale, you may get your tracking the next day, a week later, or even 2 weeks later
• It will take our warehouse team approximately 2 weeks to get through all of our orders (yep, even when the orders all came in on the same day)
• Please be patient waiting for your tracking - our warehouse team are working split shifts and weekends during this period to get your orders out as quickly as we possibly can

Stock overselling:

• Unfortunately during a sale, with thousands of people checking out at the same time, we can sometimes run into the issue of some stock overselling (and going into negative eg -4 or -5)
• In this instance, we contact the people who have missed out to let them know the stock simply doesn't exist and we issue a refund immediately
• We apologise if this does happen to anyone and unfortunately it is something that is completely out of our control - please be kind to our customer happiness team if you happen to get one of these emails, it is completely out of our control (our stock is set to not sell into negative, but it still happens from time to time)

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