Unfortunately not! Our store stock is held for each store and cannot be sent out as an online order.

Yes, get in touch with our stores via their email tab, our team can do their best to hold your item if it is in stock, at most an item will be able to be held for 24 hours.

*Note - this is dependant on stock availability and we cannot guarantee a hold

Yes, we accept and process online returns in store. Please note, online returns cannot be processed in store on sale days (eg. Black Friday, Boxing Day, EOFY or any other sale day run by Fayt).

There is no need to submit your return through our online portal if you are bringing it in store, just bring it on in!

Yes, you can! This option is great for those who have visited our stores when travelling.

Please send your in store return to:

FAYT

PO BOX 32 Hunter Region MC NSW 2310

As you won't process your in store return through our online returns portal, please include a note within your return with your

• Full name
• Phone number
• Email address
• In store receipt number
• Date of in store purchase

All in store purchases sent to our warehouse will receive a full refund. Once processed please allow up to 10 business days for the funds to show in your account.

All rules and policies apply as per our regular in store returns policy. Items must be sent to our warehouse within 28 days of receipt date, postage cost is at the customers expense. FAYT will not be liable for any return to sender costs if a return is sent back out of the returns period or if the item is in any way damaged.

If you have any questions regarding sending us a return, please email us at customerservice@faytthelabel.com

At Fayt, our online store & physical retail stores are completely seperate. If you are heading in store to ask our store teams questions such as:

• When is X item coming back in stock online and in stores?
• Do you know if you are coming out with more X items?
• How many units of stock do you have online in X item?
• Can I order something in to the store that is currently online?

Our store staff will unfortunately not be able to help you (rest assured, they will try their best!) but please be mindful that our store staff don't work within the online side of our business, nor within the design and stock ordering side of our business. If you have any online or stock related questions, please reach out to us at head office via customerservice@faytthelabel.com