We would love for you to visit our beautiful stores in any of our four locations in Australia. Find us at Westfield Miranda in Sydney, Westfield Chermside in Brisbane, and our boutique stores in Newcastle West, Parramatta and Hawthorn, Melbourne.
You can visit us in store in five locations. We are located in:
Afterpay is available in all stores, we also offer in store gift cards which make the perfect gift.
If you have any questions regarding our store please email us any time at customerservice@faytthelabel.com or you can contact the stores directly using the email addresses listed in the tabs below.
At Fayt, our online store & physical retail stores are completely seperate. If you are heading in store to ask our store teams questions such as:
Our store staff will unfortunately not be able to help you (rest assured, they will try their best!) but please be mindful that our store staff don't work within the online side of our business, nor within the design and stock ordering side of our business. If you have any online or stock related questions, please reach out to us at head office via customerservice@faytthelabel.com
FAYT The Label offer refunds on all full priced items/orders within 28 days of in store receipt for a full refund or a store credit.
If you purchased using a welcome or any other discount code or during a store wide sale, you will only be eligible for a store credit.
The item must be unworn, unwashed and unused with original tags attached with proof of purchase provided (proof of purchase can be your order number, or your invoice received with your order). FAYT The Label has the right to reject a return if they do not meet the above conditions.
Important note: FAYT can only accept returns on items that are in their absolute original condition, items must be unworn, unwashed and have all original swing tags in place. If you bring back an item and it is not in it's original condition ie it has makeup stains, we will not be able to process your return.
Permanent sale items, pierced jewellery, candles and hair accessories are not eligible for returns, so please choose carefully.
Fayt Newcastle Address:
464 King Street, Newcastle West NSW 2303
Hours:
Monday to Friday: 9am-4pm
Saturday: 9am-4pm
Sunday: 9:30am-2:30pm
Please note, public holidays may affect these hours. Please check our Google listing surrounding public holiday periods.
Email: newcastlestore@faytthelabel.com
600 Kingsway, Miranda NSW 2293
Level 3, next to Lorna Jane
Hours:
Monday to Wednesday: 9:30am - 5:30pm
Thursday 9:30am - 9pm
Friday 9:30am - 5:30pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Please note, public holidays may affect these hours. Please check our Google listing surrounding public holiday periods.
Email: mirandastore@faytthelabel.com
Westfield Chermside, Corner Gympie & Hamilton Rds, Chermside QLD 4032
Level 1 (ground) next to Priceline
Hours:
Our store hours are the same as the centre hours.
Email: chermsidestore@faytthelabel.com
796 Glenferrie Road, Hawthorn VIC 3122
Hours:
Monday to Friday: 10am - 5pm
Sat: 9am - 4pm
Sun: 10am - 4pm
Please note, public holidays may affect these hours. Please check our Google listing surrounding public holiday periods.
Email: hawthornstore@faytthelabel.com
128 Marsden Street, Parramatta NSW 2150
Hours:
Mon to Fri: 10am - 5pm
Sat: 9am - 5pm
Sun: 10am - 4pm
Please note, public holidays may affect these hours. Please check our Google listing surrounding public holiday periods.
Email: parramattastore@faytthelabel.com
Got a question you'd like to ask our store teams? Contact them via the email addresses below! Emails are responded to daily.
Newcastle: newcastlestore@faytthelabel.com
Miranda: mirandastore@faytthelabel.com
Chermside: chermsidestore@faytthelabel.com
Hawthorn:
hawthornstore@faytthelabel.com
Parramatta:
parramattastore@faytthelabel.com
Unfortunately not at this stage! We hope to implement software in the future which will allow our customers to view store stock via our website, it is something we are working on.
Yes, if something is out of stock online, it doesn't mean it is out of stock in store and visa versa.
Unfortunately not! Our store stock is held for each store and cannot be sent out as an online order.
Yes, get in touch with our stores via their email tab, our team can do their best to hold your item if it is in stock, at most an item will be able to be held for 24 hours.
*Note - this is dependant on stock availability and we cannot guarantee a hold
Yes, we accept and process online returns in store.
There is no need to submit your return through our online portal if you are bringing it in store, just bring it on in!
Yes, you can! This option is great for those who have visited our stores when travelling.
Please send your in store return to:
FAYT
PO BOX 32 Hunter Region MC NSW 2310
As you won't process your in store return through our online returns portal, please include a note within your return with your
All in store purchases sent to our warehouse will receive a full refund. Once processed please allow up to 10 business days for the funds to show in your account.
All rules and policies apply as per our regular in store returns policy. Items must be sent to our warehouse within 28 days of receipt date, postage cost is at the customers expense. FAYT will not be liable for any return to sender costs if a return is sent back out of the returns period or if the item is in any way damaged.
If you have any questions regarding sending us a return, please email us at customerservice@faytthelabel.com
