To lodge a return, please have your order number and email address ready to enter into our returns portal below.

Note: If you have used a welcome code, promotional code, or a discount code redeemed through loyalty points, as well as purchasing during a sitewide sale, you are only eligible for a store credit or exchange. Items marked as final sale are not eligible for return, refund, or exchange. This includes all items purchased from our sale page, pierced jewellery, hair accessories, and samples or seconds. 

If you have any issues with this process please email us at customerservice@faytthelabel.com