RETURNS
In Store Retail Policy
Adelaide Pop-Up Returns Policy
We want you to love your purchase, but if it's not quite right, we've made returns as easy as possible.
Returns & Exchanges
Full priced items purchased at our Adelaide Pop-Up store can be returned within 28 days of purchase for a refund, store credit or exchange, provided they meet the conditions below.
Return Conditions
To be eligible for a return or exchange, your item must be:
- Unworn, unwashed and unused.
- In its original condition with all swing tags attached.
- Returned with proof of purchase.
Please note that items returned with signs of wear, makeup stains, perfume, damage or without their original tags may be declined.
If you purchased using a welcome discount code, any other discount code, or during a store-wide sale, your return will not be eligible for a refund.
Online Orders
The Adelaide Pop-Up cannot process returns or exchanges for online orders.
If you'd like to return an online purchase, simply lodge your return through our online Returns Portal.
After the Pop-Up Closes
If your return period extends beyond the Adelaide Pop-Up closing, don't worry.
Simply contact our Customer Service team and we'll arrange a prepaid return label so you can return your item to our warehouse.
Frequently Asked Questions
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Firstly we are so sorry about this! We pride ourself on quality control across all of our stock. If you feel that your item is faulty or incorrect, please email our team at customerservice@faytthelabel.com within 7 days of delivery. We will investigate this and assist you further.
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Yes, we accept and process online returns in store.
There is no need to submit your return through our online portal if you are bringing it in store, just bring it on in!
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Our pieces are made from beautiful quality fabric. To keep it in it's best condition we always recommend looking after your pieces with the highest level of care.
Either hand wash or pop your pieces in a delicates bag into the washing machine on a cold gentle wash cycle with like colours. Hang your pieces in the shade to dry. Handle your knitwear with extra care due to their delicate nature.FAYT will not be responsible for any damage caused to items from washing machines or laundry products - this includes items being caught on a washing machine or products causing stains, bleaching or dye leaking.
To avoid any items being damaged, FAYT advises a cold hand wash always.
If you have damaged your item in the wash or when wearing it and would like advice on how to repair it, please get in touch with us at customerservice@faytthelabel.com and we will do our best to assist you and make helpful suggestions.
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If you have used your Afterpay Card to make a purchase in-store, any returns sent back to our warehouse via the online return process are only eligible for a store credit.
To receive a full refund to your Afterpay account, your return most be processed in-store.
This is due to Afterpay's Terms & Conditions, which specify that purchases made using the Afterpay Card must be refunded via the same method in-store.
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