We want you to love your Fayt pieces. If something isn’t quite right, eligible items purchased in store can be returned within 28 days of purchase, in line with the conditions below.

Returns During the 'Change Your Fayt' promotion

The following temporary conditions apply to in-store purchases made between 1 November and 13 December 2026.

During this period, size exchanges for change of mind will not be available. If you need a different size, you can return your eligible item for a refund or store credit, depending on how it was purchased. You’re then welcome to purchase your preferred size separately, subject to availability.

• Full-priced items: Eligible for a refund to your original payment method or store credit.
• Items purchased using a welcome discount code or another discount code, or during a site-wide sale: Eligible for store credit only.
• Final sale and other ineligible items: Not eligible for change of mind returns.

Received a Change Your Fayt promotional gift? If you return an item from a purchase that qualified for a gift, you’ll need to include the gift with your return.

These conditions apply based on the date of purchase, even if you return your item after 13 December 2026.

Returns Outside the Promotional Period

For in-store purchases made outside 1 November to 13 December 2026, eligible items can be returned within 28 days of purchase:

• Full-priced items: Eligible for a refund to your original payment method, store credit or exchange.
• Items purchased using a welcome discount code or another discount code, or during a site-wide sale: Eligible for store credit only.
• Final sale and other ineligible items: Not eligible for change of mind returns.

Return Conditions

To be eligible for a change of mind return, items must be:

• Returned within 28 days of purchase.
• Unworn, unwashed and unused.
• In their original condition, with all original tags attached.
• Accompanied by proof of purchase, such as your order number or receipt.

Items may be declined if they show signs of wear or damage, including makeup stains or other marks.

Fayt The Label reserves the right to decline a change of mind return that does not meet these conditions.

Store Credit

Store credits issued for eligible returns are valid for three years from the date of issue. The expiry date will be shown in your store credit notification and customer account.

Final Sale and Ineligible Items

The following items are not eligible for change of mind returns, refunds or exchanges:

• Permanent sale items marked as final sale.
• Pierced jewellery.
• Hair accessories.
• Samples and seconds.

Please choose carefully when purchasing these items.

In-Store Markdown Rack

Our In-Store Markdown Rack features selected pieces reduced due to identified faults, imperfections or manufacturing issues. These may include small marks, pulls, missing buttons or stitching issues.

Markdown Rack items are clearly labelled as Final Sale and are not eligible for change of mind returns, exchanges or refunds. Our team can help you review any identified faults before purchase.

These pieces are available in store only and in limited quantities. By purchasing from the Markdown Rack, you acknowledge the item’s disclosed condition.

Our Markdown Rack is part of Fayt’s ongoing commitment to reduce waste and give garments a second life. We appreciate your support in helping us make more sustainable choices.

Faulty or Incorrect Items

Your rights under Australian Consumer Law continue to apply, including for faulty or incorrect items. Please speak with our store team or contact Customer Happiness if you need help with an item.

Updated 27 October 2026